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Getting the most out of your appointment with your health professional including virtual consultations (Session 3 - mini series)

Event Date and Time: 
20 April 2021 11.30am to 1.00pm

CDHN is delivering a Health Literacy Training Mini-series during April for people in communities. The series will consist of five unique training sessions. Each session will explore a different topic related to Health Literacy. The overall aim of the series is to increase awareness and improve knowledge and understanding of health literacy so that:

  • People have increased confidence when using health information and services and feel better equipped to make health decisions
  • Those who support people with health and social issues have a better understanding of people’s circumstances so they can provide the most effective and appropriate advice and help.

Each session has been designed to be interactive and participative with use of breakout rooms and Zoom polls and will finish with a short insight gathering session where participants will be asked to share their experiences of using health information and making health decisions. 

Depending on the participant’s role and interest, they may wish to attend only one session or a number of sessions. Please note there are limited places on each training programme and booking is essential. 

In this session, participants will learn more about health literacy and why it is important, recognise the importance of shared decision making and lived experience to inform health decisions.  Participants will also gain practical skills to help them get the most out of their appointment with health professionals. 

Learning Outcomes

  • Increased understanding of health literacy
  • Increased understanding of shared decision making and the value of lived experience and knowledge to inform health decisions
  • Ability to identify practical tips and techniques that can be used to help support better communication with health professionals (for example, Know Check Ask, Ask Me Three)

Closes with short insight gathering session for participants to share their experiences of using health information and making health decisions. 

This session is open to anyone in the community who uses health and social care services.